FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS!

COVID-19 Information

For the latest safety guidelines, please review our enhanced venue protocols at www.magnoliasandiego.com/safety-guidelines.

To reduce staff contact with guest belongings, see our new Bag Policy for all ticketed events:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

CAN I BRING MY CAMERA? CAN I VIDEO TAPE THE SHOW? CAN I BRING MY AUDIO EQUIPMENT?

It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.

MY TICKETS ARE AT WILL CALL, WHAT DO I NEED TO BRING TO PICK THEM UP?

All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.

DO YOU HAVE A DRESS CODE?

If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.

 

Not allowed: 

1. Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts

2. Face paint

3. Masks

4. balloons

5. Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.

 

Shoes are required at all times

 

ARE THERE ITEMS I CANNOT BRING TO THE VENUE?

Keep in mind priority #1 is to HAVE FUN!

Please do so WITHOUT the items listed below

 

No guns, knives, weapons, pepper spray, projectiles of any kind or any other item that could be used to inflict harm

 

Replicas of any type of weapon are NOT permitted

 

No drugs, drug paraphenalia or illegal substances of any kind

 

No outside food or drinks

 

No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers

 

No professional audio, video, or recording equipment (including detachable lenses, tripods, zooms or commercial use rigs)

 

No unsealed liquids or gels of any kind

 

No jewelry or clothing that could inflict harm

 

No large bags over (10" x 10"), backpacks, Camelbacks or Bota bags. Purses and bags will be searched upon entry.

 

No stuffed animals or toys of any kind

 

Pets, skates, wallet chains, spiked jewelry or belts, banners, flyers, glow sticks, beach balls, Frisbees, or fireworks of any kind to any show. 

DO YOU HAVE A LOST AND FOUND?

If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Magnolia Administration Offices.

 

Click the link below for a complete list of lost and found items:

 

https://magnolia.v2.crowdfind.com/public/#!/lost-found

 

WHERE SHOULD I PARK AT MAGNOLIA?

There are two lots available for event parking. Parking is free in all City lots in the area.


The North Lot is accessible off of Magnolia Ave and Park Ave (approx. 120 spaces).  No overnight parking, 2 a.m. – 6 a.m.


There is a parking structure on the east side of the venue, accessible off of W.D. Hall and Main St (approx. 400 spaces).  Public parking after 4 p.m. M – F.

Rideshare info:  Easy drop-off or pick-up for ridesharing guests is available at the corner of Rea Ave and Sulzfeld Way.

ADA Accessibility

If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!

The best way to secure accessible seating is by purchasing an ADA seat online at www.TheMagnoliaSanDiego.Com or www.Ticketmaster.com. Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.

 

If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:

- Calling our venue: 619-494-5620

- Emailing our venue: TheMagnolia@LiveNation.com

Please contact us in advance to let us know what kind of accommodation you will need.  We don’t recommend waiting until the show day to contact us, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.

ADA locations are subject to availability.

HOW DO I BUY TICKETS TO UPCOMING CONCERTS?

You can purchase tickets online via our website, ticketmaster.com or livenation.com.  You can also purchase tickets in person at the Box Office located right at the main entrance of The Magnolia. 

 

The Magnolia cannot confirm the validity of third-party tickets. The two official ticketing platforms for The Magnolia are ticketmaster.com and livenation.com. We suggest guests verify their method of delivery prior to arrival. Mobile Delivery QR barcodes are accessible through the Live Nation Mobile App using the same email address used to purchase the tickets. Will-call tickets are available for pick-up at the venue’s box office 2 hour prior to doors on the day of the show only. Guests with questions regarding their tickets should contact their original point of purchase.

WHAT ARE THE MAGNOLIA BOX OFFICE HOURS?

Please note that if you have WILL CALL tickets or are on a guest list, your tickets will only be available for pickup on the day of show, 2 hours prior to the scheduled show time.

 

BOX OFFICE HOURS:

Box Office closed until further notice.

DO YOU HAVE AN ATM?

Yes, we have an ATM at Magnolia.

THE SHOW I HAD TICKETS TO WAS JUST CANCELLED - HOW DO I GET MY MONEY BACK?

If a show is cancelled due to unforeseen circumstances (artist illness for example), you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

HOW OLD DO YOU HAVE TO BE TO ATTEND A SHOW?

Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility. 18 or 21 shows will be noted online and will require valid ID. All Magnolia guests will be asked to provide valid ID.

WHAT KIND OF FOOD WILL YOU SERVE?

The Magnolia lobbies will serve classic theater fare including fresh popcorn, hot pretzels and king-size candy selections.

MAY I BRING MY CHILDREN & HOW OLD DO YOU HAVE TO BE?

Children of all ages are welcome (with an admission ticket) at family-oriented concerts and performances. Children under the age of 2 are free but must attain ticket at the Box Office prior to entry. Appropriate adult supervision may be required.

 

For any concerts and performances that may not be suitable for young children, venue management reserves the right to refuse admission for any reason, including concerns about safety.

 

Children of any age may NOT attend a "18 and up" or "21 and up" concert or performance.