FAQ

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to an additional search.

Please note that if you have WILL CALL tickets or are on a guest list, your tickets will only be available for pickup on the day of show, 2 hours prior to the scheduled show time.

 

BOX OFFICE HOURS:

Our box office is open 2 hours prior to door on any show day, as well as Thursday and Friday 10am-4pm.  If a show day falls on a Thursday or Friday, we will be open at 10am and remain open until about halfway through the show.

It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.

If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.

 

Not allowed: 

1. Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts

2. Face paint

3. Masks

4. Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.

 

Shoes are required at all times

 

Keep in mind priority #1 is to HAVE FUN!

Please do so WITHOUT the items listed below:

No guns, knives, weapons, pepper spray, projectiles of any kind or any other item that could be used to inflict harm

Replicas of any type of weapon are NOT permitted

No drugs, drug paraphenalia or illegal substances of any kind

No outside food or drinks

Metal or glass refillable water containers

No personal video cameras, laptops, iPads, Go-Pros, selfie sticks, drones, masks or laser pointers

 

No professional audio, video, or recording equipment (including detachable lenses, tripods, zooms or commercial use rigs)

No unsealed liquids or gels of any kind

No jewelry or clothing that could inflict harm

No large bags over (12" x 6" x 12"), backpacks, Camelbacks or Bota bags. Purses and bags will be searched upon entry

No stuffed animals or toys of any kind

No flags or posters

No Pets, skates, balloons, noise makers, wallet chains, spiked jewelry or belts, banners, flyers, glow sticks, beach balls, Frisbees, or fireworks of any kind to any show

If a show is cancelled due to unforeseen circumstances (artist illness for example), you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

If you notice you are missing an item during a show, check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Magnolia Box Office. If you notice you are missing an item after the show, please email TheMagnolia@LiveNation.com and somebody will get back to you during our office hours.

Children of all ages are welcome (with an admission ticket) at family-oriented concerts and performances. Children under the age of 1 who are unable to sit on their own are free, unless otherwise specified under the specific event’s details. Appropriate adult supervision is always required for children.

For any concerts and performances that may not be suitable for young children, venue management reserves the right to refuse admission for any reason, including concerns about safety.

Children of any age may NOT attend a "18 and up" or "21 and up" concert or performance.

There is no re-entry allowed once your ticket is scanned, please bring any items you need for the show duration with you to the venue.

Our box office is open 2 hours prior to door on any show day, as well as Thursday and Friday 10am-4pm.  If a show day falls on a Thursday or Friday, we will be open at 10am and remain open until about halfway through the show. To purchase tickets online, please visit us at www.livenation.com.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. We look forward to seeing you at one of our upcoming shows!

The Magnolia cannot confirm the validity of third-party tickets. The two official ticketing platforms for The Magnolia are ticketmaster.com and livenation.com. We suggest guests verify their method of delivery prior to arrival. Mobile Delivery QR barcodes are accessible through the Live Nation Mobile App using the same email address used to purchase the tickets. Will-call tickets are available for pick-up at the venue’s box office 2 hour prior to doors on the day of the show only. Guests with questions regarding their tickets should contact their original point of purchase.

General parking is available for FREE on a first come first serve basis off of Magnolia Ave and Civic Center Way at 233 Magnolia Ave, El Cajon, CA 92020.

Premier Parking is located on the east side of the theater at 210 E Main St, El Cajon, CA 92020 off of Main Steet and W D Hall Drive. 

Rideshare info:  Easy drop-off or pick-up for ridesharing guests is available at the corner of Rea Ave and Sulzfeld Way.

No, we do not.

All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.

Guests may bring in a sealed plastic water bottle, maximum size 12 ounces, may not be opened. Guests may bring in a plastic water bottle that’s empty to re-fill at one of our water stations inside. Metal or glass beverage containers are NOT allowed in the venue.

Unless otherwise noted, most shows are an all ages. 18 or 21 shows will be noted online and will require valid ID. All Magnolia guests will be asked to provide valid ID.

The Magnolia lobbies serve classic theater fare including fresh popcorn, hot pretzels, hot dogs & candy.

Check out our plaza for fresh street tacos, elote and nachos.

We also feature full bars with specialty cocktails and craft beers.

*Food offerings are subject to change, not all food available for every event

If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!

The best way to secure accessible seating is by purchasing an ADA seat online at www.TheMagnoliaSanDiego.Com or www.Ticketmaster.com. Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.

 

If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:

- Calling our venue: (619) 651-2004

- Emailing our venue: TheMagnolia@LiveNation.com

Please contact us in advance to let us know what kind of accommodation you will need.  We don’t recommend waiting until the show day to contact us, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.

ADA locations are subject to availability.

Generally, the main time you see displayed on each event is the door time. Show time is normally 1 hour after doors. Please check out the Event Details on our website for more detailed information for a specific events.

All times are subject to change. Please check our social media outlets for the most up to date information on the day of show as each event is different.

https://www.instagram.com/themagnoliasd/

https://www.facebook.com/TheMagnoliaSD

https://twitter.com/TheMagnoliaSD